Dell Reviews
Dell has an overall rating of 4.0 based on 21 reviews. Customer feedback on Dell is mixed: Dell reviewers highlight positive aspects like wide range of products, competitive pricing, reliable customer service, easy online ordering, which strongly appeal to tech-savvy consumers, businesses seeking reliable hardware, students needing affordable laptops. However, Dell is often criticized for its long shipping times, occasional product availability issues, complex return process, limited warranty options.
21 reviews
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How would you rate Dell?
All Dell Reviews (21)
FrederickMcvey
May 24, 2026
"Plenty of options and an easy find"
There was a lot to choose from, but I found the laptop I wanted quickly. it’s nice when shopping isn’t made harder than it needs to be, just a decent selection and a straightforward experience
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brandie2004
May 23, 2026
"Way faster than I thought it would be"
I was impressed with how quickly the laptop showed up. The packaging looked solid and everything felt well taken care of, which gave me a good first impression right away. No problems at all on my end
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hello_louis760
May 16, 2026
"From what I remember, the driver updates went..."
From what I remember, the driver updates went through without any real issues, so that part was fine. The software itself felt a bit clunky to use though, like it took an extra few clicks to get around. Overall, it was okay and did what I needed, just not the smoothest experience
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JoyceHamlin_53
May 09, 2026
"Heads up: my Dell repair actually went smoother than expected"
Just wanted to share this in case anyone is nervous about sending their Dell laptop in for repair. My screen was acting up, so I booked the repair through dell.com, the whole thing was easier than I expected. The updates were clear, it came back sooner than I thought, and the screen works fine now. Definitely back up your stuff before sending anything in, but my experience was good overall.
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hello_rebecca076
May 01, 2026
"Good updates, the whole way through"
dell kept me updated, from the time I ordered, right up to delivery. The emails were clear, and they arrived when they said they would. I didn’t have to chase anything, which was nice, so overall, I’m happy with the experience.
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nicholedistefano5710
March 08, 2026
"Refund showed up sooner than I thought"
I returned my laptop and expected the refund to take a while, but it came through quickly. Everything went smoothly, no hassles or back-and-forth or anything... which was a nice surprise.
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Rose-tinsley
March 06, 2026
"Pretty easy to use... just a little slow"
I used Dell to look for a laptop, it was straightforward. The laptop section was easy to find, and the filters made it a lot quicker to narrow things down... which was nice. A few pages did take longer to load than I expected, and checkout had a couple more steps than I thought it would, but it wasn’t a huge deal. Overall, it’s a solid site, just feels like it could be a little smoother.
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amanda.Breslin
February 21, 2026
"Wish I’d Read the Reviews First"
The site was way too slow. Pages took forever to load, and checkout kept freezing on me, which was super frustrating. I really wish I had read the reviews first because I probably would’ve avoided the whole hassle.
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julia.Dale
February 15, 2026
"Order took longer than expected"
Well... I was told my Dell order would ship in a few days, but it ended up getting delayed more than once. Support was fine when I reached out, but I really expected clearer updates along the way.
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rachel2004
February 10, 2026
"Loved being able to customize the details"
I really liked how easy it was to tweak the laptop before ordering. I could choose the RAM, storage size, and even the screen option, which helped me keep the price within my budget without giving up the specs I cared about. The site was straightforward to use too, and I appreciated that the upgrade choices and prices were clearly laid out.
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ashley_Regan92
January 31, 2026
"Support Eventually Replied, I Guess"
I waited what felt like forever for support to get back to me, and when they finally did, the response wasn’t exactly helpful. So that was a fun use of my time.
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Billie_daugherty87
January 17, 2026
"Support was quick"
I had an issue and reached out to support, and the techs were helpful. They got it fixed fast without making it a hassle.
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Michael.corman
December 26, 2025
"I sent my laptop in expecting the..."
I sent my laptop in expecting the warranty process to be straightforward, but it ended up taking weeks. Support kept bouncing me from one person to another, and after all that, the laptop still isn’t fixed. Maybe this is just how their warranty service works, but based on my experience, I wouldn’t count on it being quick or easy.
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JeanneDery_87
December 26, 2025
"Heads up: good Dell laptop, but watch for a couple things"
Just a quick warning for anyone buying a Dell laptop from Dell: the laptop itself has been really solid so far. The screen is sharp, the keyboard feels comfortable, and it runs smoothly for my everyday work without any issues.
That said, mine does get a little warm after longer use, so keep that in mind if you’re planning to be on it for hours. Also, the delivery box showed up with a small dent, which made me nervous, but thankfully the laptop was fine. Overall I’d still give it 4 stars, just wanted others to know before ordering
That said, mine does get a little warm after longer use, so keep that in mind if you’re planning to be on it for hours. Also, the delivery box showed up with a small dent, which made me nervous, but thankfully the laptop was fine. Overall I’d still give it 4 stars, just wanted others to know before ordering
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williamfagnani5041
December 22, 2025
"Good laptop for the price"
I’m happy with this laptop so far. For the price, it does what I need and feels like a solid buy. I even went back and checked my receipt email after ordering, i don’t regret it at all.
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Dell Q&A
How long do international shipments take? please help
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Why are you such liars and con artists? why dont you speak english that we can understand? why do your people lie constantly about delivery times? why do your support staff do nothing but apoligise constantly?
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Has any customer who purchased a dell computer online returned a dell computer to dell.com successfully?
JonathanCurtis
February 11, 2020
“I did. I bought a machine that had hardware issues right out of the box and returned it within the 30-day window. They refunded me 100% of what I'd paid, no problem.”
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How is dell's premium support services? are they worth it?
MattieMartinez
February 11, 2020
“I personally wouldn't buy another computer without the support services. I'm pretty tech savvy, but having the premium services means an extended warranty. If you end up with hardware issues it's WELL worth the added coverage.”
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Has any customer who purchased a dell computer online returned a dell computer to dell.com successfully?
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